Support

Stuck on something? Write to a real person — we read every message.

We answer within two business days. Telling us your iPhone model and iOS version saves a round trip.

Common questions

The app says on-device speech recognition isn't ready.

That check is deliberate — the app will not send your child's voice to the cloud as a substitute. On an iPhone, open Settings → General → Keyboard and turn on Dictation, then give iOS a minute to finish downloading the English language files. Come back to 911 Practice Phone, open settings behind the parental gate, and the readiness check will re-run.

It won't let me start a call.

Before handing the phone to a child, the app checks three things: a location has been entered, on-device speech recognition is available, and the bundled voice loads. Whichever one failed is named on the home screen with a short explanation. Fix that one and the Call button unlocks.

How do I get into settings?

Settings sit behind a parental gate: an arithmetic question written out in words, like "what is four plus three?". It's there so a pre-reader can't wander in. The answer is typed as digits.

The operator didn't understand my child.

Try a quieter room, and have your child hold the phone to their ear rather than in front of their mouth. The call always moves forward even when nothing is recognized, so a shy or mumbling child never gets stuck — you'll see exactly what was heard on the summary screen afterward, which is the best guide to what to practice next.

Does it ever call real 911?

No. The app never places a phone call and never dials real emergency services. There is no dialing code in it at all — everything happens inside the app.

Where does my data go?

Nowhere. The app has no networking code and makes no internet connection. Audio is never recorded or saved. The only thing kept on the device is your session setup, and it's removed when you delete the app. The full policy is on the privacy page.

Can I change the address or the scenario?

Yes — both are in instructor settings behind the parental gate. The location can be a place name, a street, or a town, whatever your child is learning to say. The scenario can be left on auto-detect, which follows whatever the child says, or pinned to a house fire or someone hurt.

Can I use this with a whole class?

That's what it was built for. Set the location to the school or daycare, leave the scenario on auto-detect, and pass the phone around. Nothing is stored between calls, so each child starts fresh.

Running a practice session

1 Open settings through the parental gate and enter the location you want your child to learn — a place name, a street, or a town.
2 Pick a scenario, or leave it on auto-detect so the operator follows whatever your child says.
3 Check the readiness list on the home screen. All three items need a tick before the Call button unlocks.
4 Hand over the phone. Let them dial 9-1-1 themselves and hold it to their ear like a real call.
5 Afterward, open the summary behind the gate and see what was heard at each step. That's your list for next time.

Short and often beats long and once. Two minutes at the kitchen table, a few times a month, is plenty.

Looking for what the app collects? It doesn’t.

Read the privacy policy